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Worth guarantee for all licensed service parts and accessories sold, will be given in which case the spare parts and accessories are used on our machinery and installed by our technician or under our experts's supervision. Unless when pre-approved by management, the quality warranty will be null if service parts or accessories have been constructed into other company's machines or installed without our consent.No costs be requested for diagnosis and new spare parts or accessories installation for machines obtained from us. After the new spare or components has been setup, our experts will certify that the clients machinery is fully working and well certified. We may propose to offer technical guidance online or send a technician to supply technical support for other companies machines. Regrettably, we can't, when regarding competitors machinery, guarantee which actions (if any) will be taken, or information (if any) will be provided by our technicians.If a remote diagnoses for spare - replacement or associated equipment add-on for our machinery that we have sold, or for brand new or redundant spare parts or accessories must be made by our technician, we will present you with a 100% refund once the client send the service parts or components in its primary condition.
Should you choose that we come to your establishment for a spare- replacement or add-on fitments for machinery that we have sold, we shall not charge you a labour fee, but only for the traveling expenses and accommodation fees if compulsory. We prefer that you arrange for the technician to get retrieved and sent back. If you should prefer for us to go to you, the current rate is R 6.00/km increased by the traveling distance between our branch and your place.
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