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We provide a quality assurance for licensed spare parts and accessories sold except when the service parts or accessories is used on our machines and put together by our technician or under our experts's supervision. The worth guarantee is void if spare parts or accessories has been constructed into other company's machines or setup without our acceptance ( except when accepted by management ) .Accessory or new repair parts fitting and diagnosis for machines obtained from us is free. After the new spare or associated equipment have been fitted, our technician will ensure that your machines is completely functional and well tested. Sending a specialist to provide technical assistance, or remotely supplying technical advice can be chosen when in relation to competitors machinery. Regrettably, we can't, when concerning other companies machines, guarantee which steps (if any) will be taken, or information (if any) will be provided by our technicians.If our technician remotely advises or prefers a redundant replacement or accessory add-on for machinery that we have sold, as well as for new or redundant spare parts or accessories, we will present the client with a full remuneration once the client send the service parts or associated equipment back in its genuine quality.
A labour expense will not be charged should you wish that we go to your establishment for a spare- reinstatement or add-on installations for machinery that we have sold, even though travel costs and accommodation fees will be requested if applicable. Clients are chosen to make all adjustments for the technician to be fetched and sent back. R 8.00/km amplified by the traveling distance between our office and your premises, is the existing rate payable and applicable should you choose for us to come to you.
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