The products that you receive may diverge in shape, saturation or other quality as all icons are for presentation motives only. We have the entitlement to reconstruct, eliminate or boost slight hallmarks while preserving the major quality and specs. We may also suggest to, without the genuine packaging, stock or transfer the spare parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We supply a value guarantee for qualified service parts and accessories sold except when the spare parts or accessories is used on our machinery and put together by our technician or under our technician's supervision. The worth guarantee is null if spares or accessories have been constructed into 3rd party machines or put together without our awareness ( except when accepted by managers ) . We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Diagnosis and new spares or associated equipment installation is free of charge for machinery sold by us. Our specialists will ensure that the clients machines is completely functional and well certified after the new service parts or associated equipment has been put together. Sending a specialist to give technical assistance, or remotely supplying technical guidance can be chosen when in relation to other companies machinery. We cannot however, guarantee which steps (if any) shall be taken, or guidance (if any) will be provided by our technicians relating to competitors machines. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If a remote diagnoses for spare - replacement or accessory add-on for our machinery that we have sold, or for new or redundant service parts or associated equipment will be made by our specialist, we will provide the client with a full reimbursement once the client send the spares or components in its initial order. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour fee will not be required would you wish that we go to your establishment for a spare- replacement or add-on fitting for machines that we have sold, although travel costs and accommodation fees will be required if relevant. Arrangements are required to be made by the client for the technician to be picked up and sent back. R 9.95/km amplified by the traveling distance between our warehouse and your establishment, is the current percentage payable and appropriate should you desire for us to come to you. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.