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In which case qualified service parts and accessories are being fitted on our machinery and put together by our technician or under our experts's supervision, quality assurance will be given. Except when approved by managers, the quality guarantee will be void if spare parts or accessories has been constructed into other company's machinery or put together without our knowledge.Diagnosis and new spares or associated equipment fitting is costless for machinery sold by us. After the new repair parts or associated equipment has been fitted by our expert, they will make sure that the clients machines is fully functional and well tested. We may recommend to supply technical information online or send a technician to supply technical support for competitors machinery. When concerning 3rd-party machines, we cant guarantee which steps (if any) shall be taken or what advice (if any) shall be provided by our experts.If a remote diagnoses for redundant - replacement or component add-on for our machinery that we have sold, or for brand new or spare service parts or accessories should be made by our specialist, we will supply you with a 100% reimbursement once the client send the spare parts or accessories in its initial condition.
A labour expense will not be required should you desire that we come to your premises for a spare- restoration or add-on fitments for machinery that we have sold, although travel costs and accommodation fees will be requested if relevant. Adjustments are chosen to be made by the client for the specialist to be fetched and sent back. R 8.00/km increased by the driving distance between our workplace and your property, is the ongoing percentage payable and applicable should you wish for us to travel to you.
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