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We provide a value guarantee for qualified spares and accessories sold only when the spare parts or accessories is utilized on our machinery and installed by our specialist or under our experts's supervision. The value warranty is invalid if spares or accessories has been fitted into 3rd party machinery or put together without our acceptance ( except when pre-approved by management ) .
Component or new service parts installments and diagnosis for machinery bought from us is costless. Our experts will insure that the clients machinery is 100% working and well certified after the new spare parts or associated equipment has been fitted. Sending a expert to supply technical assistance, or remotely supplying technical advice may be preferred when in relation to competitors machinery. Regretfully, we cannot, when regarding other companies machines, guarantee which actions (if any) will be taken, or information (if any) will be provided by our technicians.
If a remote diagnoses for extra - reinstatement or component add-on for our machinery that we have sold, or for new or redundant spare or accessories must be made by our specialist, we will present the client with a complete repayment once the client send the spares or accessories in its original condition.
Accommodation fees and travel costs will be charges should you prefer that we go to your place for a spare- reinstatement or add-on fitting for machinery that we have sold, although a labour costs will not be requested. Adjustments are preferred to be made by the client for the specialist to be fetched and sent back. R 9.95/km amplified by the traveling distance between our branch and your property, is the current percentage payable and applicable should you wish for us to travel to you.