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In which case licensed service parts and accessories are being fitted on our machines and installed by our technician or under our specialist's supervision, value warranty will be given. In which case service parts or accessories have been constructed into 3rd party machinery or setup without our acknowledgement, the worth guarantee will be null unless when accepted by management.
Component or new service parts fitments and diagnosis for machinery bought from us is free of charge. Our specialists will insure that the clients machinery is completely working and well tested after the new repair parts or associated equipment have been fitted. Sending a expert to give technical support, or remotely supplying technical guidance can be preferred when in relation to 3rd-party machinery. When concerning competitors machines, we cant guarantee which steps (if any) shall be taken or what information (if any) can be given by our experts.
If our specialist remotely diagnoses or proposes a redundant replacement or component add-on for machinery that we have sold, and for brand new or extra spares or components, we will provide the client with a 100% remuneration once the client send the spares or associated equipment back in its initial quality.
A labour fee will not be requested should you choose that we go to your place for a spare- restoration or add-on fitting for machinery that we have sold, even though travel costs and accommodation fees will be charged if relevant. Arrangements are preferred to be made by the buyer for the technician to be fetched and sent back. R 9.95/km increased by the traveling distance between our office and your establishment, is the prevailing rate payable and appropriate should you choose for us to travel to you.