All icons are for exhibition motives only, as a result the merchandise that you collect may diverge in silhouettes, hue or other traits. We have the consent to entitle major trademarks and specifications while removing or boosting minor hallmarks. We may also suggest to store or move the service parts or components without the initial packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We give a value guarantee for competent service parts and accessories sold except when the spares or accessories is utilized on our machinery and setup by our specialist or under our experts's supervision. In which case spares or accessories has been constructed into other company's machines or setup without our acknowledgement, the quality assurance will be null unless when accepted by the company. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Accessory or new spare parts installments and diagnosis for machinery purchased from us is free. After the new spare parts or associated equipment has been fitted, our experts will make sure that the clients machines is 100% operational and well certified. Sending a expert to supply technical support, or remotely providing technical information can be preferred when in relation to 3rd-party machines. When related to other companies machines, we cannot guarantee which steps (if any) can be taken or what information (if any) will be provided by our experts. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If our specialist remotely recommends or proposes a extra reinstatement or accessory add-on for machines that we have sold, including for new or spare spare parts or accessories, we will provide you with a full refund once you send the spare or associated equipment back in its genuine quality. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and travel costs will be charges should you desire that we travel to your place for a spare- replacement or add-on installations for machinery that we have sold, although a labour costs will not be charged. Arrangements are required to be made by the purchaser for the specialist to be fetched and sent back. R 8.00/km increased by the traveling distance between our branch and your property, is the prevailing amount payable and suitable should you choose for us to go to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.