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We give a value guarantee for competent service parts and accessories sold except when the spares or accessories is utilized on our machinery and setup by our specialist or under our experts's supervision. In which case spares or accessories has been constructed into other company's machines or setup without our acknowledgement, the quality assurance will be null unless when accepted by the company.Accessory or new spare parts installments and diagnosis for machinery purchased from us is free. After the new spare parts or associated equipment has been fitted, our experts will make sure that the clients machines is 100% operational and well certified. Sending a expert to supply technical support, or remotely providing technical information can be preferred when in relation to 3rd-party machines. When related to other companies machines, we cannot guarantee which steps (if any) can be taken or what information (if any) will be provided by our experts.If our specialist remotely recommends or proposes a extra reinstatement or accessory add-on for machines that we have sold, including for new or spare spare parts or accessories, we will provide you with a full refund once you send the spare or associated equipment back in its genuine quality.
Accommodation fees and travel costs will be charges should you desire that we travel to your place for a spare- replacement or add-on installations for machinery that we have sold, although a labour costs will not be charged. Arrangements are required to be made by the purchaser for the specialist to be fetched and sent back. R 8.00/km increased by the traveling distance between our branch and your property, is the prevailing amount payable and suitable should you choose for us to go to you.
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