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We supply a value warranty for competent service parts and accessories sold except when the spare parts or accessories is fitted on our machines and installed by our specialist or under our specialist's supervision. Unless when approved by managers, the value warranty will be void if spares or accessories has been constructed into competitors machines or installed without our acknowledgement.
No costs be required for diagnosis and new spare parts or components fitments for machines obtained from us. After the new spare parts or accessories has been setup by our technician, they will ensure that your machinery is completely operative and well tested. For other companies machinery, we may propose to provide technical information online or send a expert to give technical support. When related to other companies machines, we cannot guarantee which steps (if any) would be taken or what information (if any) will be supplied by our technicians.
If a remote recommendation for spare - reinstatement or accessory add-on for our machinery that we have sold, or for brand new or spare spares or associated equipment is made by our specialist, we will provide the client with a full refund once you send the spare parts or components in its initial quality.
Would you desire that we travel to your establishment for a spare- reinstatement or add-on fitments for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if required. Plans are preferred to be made by the buyer for the specialist to be retrieved and sent back. If you would prefer for us to travel to you, the prevailing percentage is R 9.95/km increased by the traveling span between our office and your establishment.