The merchandise that you collect may conflict in shape, saturation or other traits as all photographs are for display reasons only. We entitle the consent to modify, withdraw or boost slight features while retaining the utmost trademarks and specifications. We may also suggest to stow away or move the service parts or components without the primary packaging.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Worth warranty for all competent spare parts and accessories sold, will be presented in which case the spare parts and accessories are utilized on our machines and put together by our specialist or under our technician's supervision. Unless when approved by management, the value assurance will be invalid if spares or accessories have been constructed into competitors machines or setup without our knowledge. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: No charges be requested for diagnosis and new spare parts or components installments for machines bought from us. Our technicians will certify that the clients machines is perfectly functional and well tested after the new service parts or associated equipment have been setup. Sending a expert to provide technical services, or remotely supplying technical advice may be chosen when in regards to other companies machines. When concerning 3rd-party machines, we cant guarantee which actions (if any) shall be taken or what information (if any) can be supplied by our specialists. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: The client will be presented with a 100% remuneration should our specialist remotely recommend or recommend a redundant - reinstatement or associated equipment add-on for machinery that we have sold, and for unused or spare service parts or associated equipment as soon as you send the spares or components back in its primary quality. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour expense will not be charged would you wish that we travel to your premises for a spare- reinstatement or add-on installment for machines that we have sold, although travel costs and accommodation fees will be required if suited. We choose that you arrange for the technician to get retrieved and sent back. The prevailing percentage payable, would you desire for us to travel to you, is R 9.95/km amplified by the traveling distance between our office and your establishment. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services, within a period of 5 years. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.