All images are for demonstration motives only, consequently the merchandise that you obtain may vary in outlines, hue or other quality. We entitle the authority to alter, remove or upgrade small hallmarks while retaining the utmost attributes and specifications. We may also choose to, without the genuine packaging, put away or transport the service parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case qualified service parts and accessories are being used on our machinery and put together by our specialist or under our technician's supervision, quality assurance will be given. Except when accepted by the company, the worth assurance will be invalid if service parts or accessories have been fitted into competitors machines or installed without our acknowledgement. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: No fees will apply for diagnosis and new service parts or associated equipment fitments for machines obtained from us. Our experts will certify that the clients machinery is fully working and well tested after the new service parts or associated equipment have been fitted. For 3rd-party machines, we may suggest to provide technical services online or send a expert to give technical assistance. We cannot however, guarantee which actions (if any) would be taken, or information (if any) will be given by our technicians about competitors machines. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: The client will be provided with a complete reimbursement should our technician remotely suggest or recommend a extra - restoration or component add-on for machinery that we have sold, and for brand new or redundant spares or associated equipment as soon as you send the service parts or accessories back in its genuine condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Should you choose that we come to your place for a spare- reinstatement or add-on fitting for machines that we have sold, we shall not charge you a labour expenses, but only for the traveling expenses and accommodation fees if necessary. Clients are required to make all preparations for the specialist to be fetched and sent back. The current amount payable, would you desire for us to travel to you, is R 8.00/km multiplied by the traveling distance between our office and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.