The merchandise that you receive may conflict in shape, colour or other features as all pictures are for exhibition motives only. While preserving the major trademarks and specifications, we entitle the entitlement to alter, abolish or enhance slight traits. Without the genuine packaging, we may also prefer to stock or transfer the spares or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Quality assurance for all qualified service parts and accessories sold, will be given in which case the spares and accessories are used on our machines and put together by our specialist or under our specialist's supervision. The worth assurance is null if spares or accessories has been fitted into other company's machinery or installed without our awareness ( except when accepted by managers ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spare parts or associated equipment fitments is free of charge for machinery sold by us. After the new service parts or accessories have been installed by our expert, they will ensure that the clients machinery is completely operational and well tested. For 3rd-party machinery, we may suggest to offer technical advice online or send a expert to supply technical services. Regretfully, we can't, when concerning competitors machinery, guarantee which actions (if any) will be taken, or information (if any) will be given by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: The client will be presented with a full reimbursement should our specialist remotely diagnose or recommend a extra - reinstatement or associated equipment add-on for machines that we have sold, including for brand new or redundant spares or accessories as soon as the client send the service parts or accessories back in its primary order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Would you prefer that we come to your property for a spare- replacement or add-on fitting for machinery that we have sold, we will not charge you a labour expenses, but only for the traveling expenses and accommodation fees if compulsory. We propose that you organize for the specialist to get retrieved and sent back. The prevailing percentage payable, would you desire for us to come to you, is R 8.00/km amplified by the driving distance between our office and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.