The products that you collect may diverge in figures, colour or other trademarks as all pictures are for presentation occasions only. While retaining the major hallmarks and details, we entitle the rights to reconstruct, abolish or enhance slight traits. Without the genuine packaging, we may also suggest to put away or ship the repair parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We supply a worth guarantee for competent service parts and accessories sold except when the service parts or accessories is fitted on our machines and setup by our technician or under our experts's supervision. The worth guarantee is void if service parts or accessories has been constructed into 3rd party machines or installed without our acknowledgment ( except when accepted by the company ) . We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Associated equipment or new repair parts fitting and diagnosis for machines purchased from us is free of charge. After the new spare parts or accessories has been fitted by our expert, they will insure that your machinery is completely operative and well tested. For competitors machinery, we may suggest to supply technical information remotely or send a specialist to supply technical assistance. In regarding other companies machinery, we cant guarantee which actions (if any) shall be taken or what guidance (if any) would be provided by our specialists. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote diagnoses for extra - restoration or component add-on for our machines that we have sold, or for new or redundant spares or accessories will be made by our technician, we will present the client with a full reimbursement once you send the spare or accessories in its initial condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: A labour expense will not be requested should you choose that we travel to your property for a spare- restoration or add-on installations for machines that we have sold, even though travel costs and accommodation fees will be charged if suited. Adjustments are preferred to be made by the buyer for the specialist to be fetched and sent back. R 8.00/km amplified by the traveling distance between our workplace and your place, is the current amount payable and suitable should you choose for us to go to you. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.