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We present a value guarantee for qualified spare parts and accessories sold only when the spare parts or accessories is used on our machines and setup by our specialist or under our specialist's supervision. In which case spares or accessories have been constructed into other company's machines or installed without our knowledge, the worth assurance will be void unless when approved by managers.
Diagnosis and new spare or associated equipment installation is free of charge for machinery sold by us. After the new service parts or components have been setup by our technician, they will make sure that your machinery is fully functional and well tested. We may choose to supply technical information online or send a technician to supply technical assistance for other companies machines. Unfortunately, we can't, when regarding other companies machinery, guarantee which steps (if any) will be taken, or information (if any) will be provided by our technicians.
If our specialist remotely recommends or proposes a spare replacement or component add-on for machinery that we have sold, as well as for unused or spare spare parts or associated equipment, we will present you with a full repayment once you send the service parts or accessories back in its initial state.
Should you prefer that we go to your property for a spare- replacement or add-on installment for machinery that we have sold, we shall not charge you a labour fee, but only for the traveling expenses and accommodation fees if necessary. Plans are preferred to be made by the purchaser for the technician to be retrieved and sent back. If you should prefer for us to travel to you, the existent percentage is R 9.95/km amplified by the driving distance between our branch and your establishment.